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Whether youβre wondering about shipping, ordering, or care instructions, weβve got all the answers. Read the FAQs below, and if you still have questions, feel free to contact us.
Simply choose a plushie, write a personalized prayer or message, and weβll handle the rest. Your package will be wrapped with care and sent in our signature box.
Each care package includes a soft plushie, a personalized prayer card, and comforting packaging designed to brighten someoneβs day.
Yes! If you leave your name off the personalized card, the recipient wonβt know who sent it.
Only if you include your name in the personalized message. Otherwise, it will be sent anonymously.
If shipping to different addresses, place separate orders for each care package. If shipping to the same address, combine them into one order and include different names for each recipient.
Yes, as long as the order hasnβt been fulfilled, we can update your message. Contact us with the details.
Orders are processed within 1 business day. Domestic shipping times vary based on your selected shipping option, ranging from 3-8 business days.
We offer standard and expedited shipping options through USPS. Shipping times vary depending on your location.
At this time, we only ship within the United States.
Unfortunately, we do not offer scheduled delivery at this time. We recommend placing your order in advance based on our delivery estimates.
Yes, we ship to hospitals. Please include detailed information like room numbers to ensure proper delivery.
Yes, we regularly ship to college campuses. Make sure to include all necessary information, like dorm names and room numbers.
Yes, we ship to military addresses. Please note that shipping times to APO/FPO addresses may be longer.
Shipping times vary depending on your location and the shipping method chosen. USPS Ground typically takes 3-5 business days, while USPS Priority takes 2-3 business days.
If your package hasnβt arrived within 10 business days (domestic), please contact us.
Check outside your home or with neighbors. If you canβt locate it, please contact us, and weβll help track it down.
You can cancel or edit your order as long as it hasn't been fulfilled. Contact our support team for assistance.
If your order hasnβt been fulfilled, you can update your shipping address by following the link in your confirmation email or by contacting us.
Once your order ships, you will receive a confirmation email with tracking information.
If your order hasnβt been fulfilled yet, contact us immediately, and weβll add your personalized message.
We offer returns within 30 days if your item is defective. Contact us for assistance with processing a return.
We accept returns for defective items only. Please contact us within 24 hours of delivery if your item is damaged, and weβll arrange for a replacement.
Yes, we can facilitate exchanges if youβre not satisfied with the plushie. Additional shipping costs may apply.
Please contact us with pictures of the damaged item and package. Weβll arrange a replacement and file a claim with the courier.
Please contact us before sending your return. We will provide a return address and instructions.
Plushies are best cared for with surface washing. Use a cloth with cold water and mild soap. If machine washing is necessary, use a gentle cycle and air dry.
While we recommend surface washing, plushies can be machine washed on a gentle cycle inside a pillowcase and air-dried.
Yes! Through our Donate a Prayer option, you can send a care package to childrenβs hospitals, nursing homes, and other organizations in need.
Yes, a portion of our profits goes to nonprofit organizations that share our mission of spreading love and positivity.
At this time, we distribute donations to a range of organizations based on their needs, but we canβt allocate individual donations to specific organizations.
Yes, we process all payments and personal information securely through Shopify.
We accept Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Apple Pay, and Google Pay.
You will receive a shipping confirmation email with tracking information as soon as your package ships.
You can sign up for restock alerts on the product page to be notified when the plushie is available again.